Terms of Service

1. Acceptance of Terms

By accessing and using MedicalD4's Online Doctor services ("Service"), you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") govern your use of our online healthcare platform.

2. Medical Services

MedicalD4 provides online healthcare consultations, prescription services, health assessments, and related medical services through qualified healthcare professionals registered with the General Medical Council (GMC).

• All medical consultations are conducted by GMC-registered doctors
• Prescriptions are issued in accordance with UK medical regulations
• Emergency medical conditions require immediate in-person care
• Our services complement but do not replace traditional healthcare

3. Patient Responsibilities

As a patient using our services, you agree to:

• Provide accurate and complete medical information
• Follow prescribed treatment plans and medication instructions
• Inform us of any adverse reactions or side effects
• Seek emergency care for urgent medical conditions
• Not misuse or share prescribed medications
• Respect the privacy and confidentiality of other patients

4. Account Registration

To use our services, you must create an account with accurate personal information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Payment and Fees

Payment for consultations and services is required before treatment. We accept major credit cards and secure payment methods. Prescription costs are separate and charged by our partner pharmacies.

• Consultation fees are clearly displayed before booking
• Refunds may be available in certain circumstances
• Prescription delivery charges may apply
• All prices include applicable VAT

6. Privacy and Data Protection

We are committed to protecting your privacy and personal health information in accordance with UK GDPR and Data Protection Act 2018. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

7. Medical Limitations

Our online services are not suitable for:

• Emergency medical conditions requiring immediate attention
• Complex surgical consultations
• Mental health crises or suicidal ideation
• Conditions requiring physical examination or diagnostic tests
• Pediatric patients under 16 years of age

8. Prescription Policy

Prescriptions are issued at the discretion of our qualified doctors based on medical assessment. We reserve the right to:

• Request additional medical information before prescribing
• Refuse prescription requests that are medically inappropriate
• Limit quantities of controlled substances
• Require follow-up consultations for ongoing treatments

9. Intellectual Property

All content on our platform, including text, graphics, logos, and software, is owned by MedicalD4 and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.

10. Limitation of Liability

While we strive to provide high-quality medical care, we cannot guarantee treatment outcomes. Our liability is limited to the cost of the consultation or service provided. We are not liable for:

• Adverse reactions to prescribed medications
• Delays in prescription delivery
• Technical issues affecting service availability
• Consequences of failing to follow medical advice

11. Termination

We reserve the right to terminate or suspend your account and access to our services at our discretion, including for violations of these Terms or inappropriate behavior toward our healthcare professionals or staff.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through our platform. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Contact Information

If you have questions about these Terms of Service, please contact us at: